Billing Support
Last updated: 2026-06-05
All billing for AIrtive is processed through Stripe. The fastest way to manage your subscription, update your card, or download receipts is the in-app billing portal — open My Page and tap Manage subscription. If you need help, use the steps below or email us.
Managing Your Subscription
- Change plan. Open the billing portal and pick a different tier. Upgrades take effect immediately, with a prorated charge applied by Stripe. Downgrades take effect at the end of the current billing period.
- Cancel. Open the billing portal and select Cancel subscription. You retain access until the end of the current paid period and are not charged again.
- Pause.Pausing is not currently supported; cancel and resubscribe when you’re ready.
Payment Methods
- We accept the major credit and debit cards supported by Stripe (Visa, Mastercard, American Express, JCB, Discover, Diners).
- Apple Pay and Google Pay are available where supported by your browser.
- To update your card, use the billing portal’s Update payment method action.
Receipts and Invoices
Stripe sends a receipt to your account email after every successful charge. You can also re-download past receipts from the billing portal under Invoice history.
Failed Payments
If a renewal payment fails, Stripe automatically retries over the next few days. You will receive an email from Stripe each time a retry is attempted. Update your card promptly to avoid a lapse in access; if all retries fail, the subscription is canceled and access ends.
Refunds
See our Refund Policy for what is eligible and how to request a refund.
Disputes and Chargebacks
Before initiating a chargeback with your bank, please contact us — we can usually resolve billing issues directly and faster. Chargebacks filed without contacting us first may result in suspension of your account pending review.
Contact
Tokuyosi LLC · [email protected]