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Refund Policy

Last updated: 2026-08-12

AIrtive is a digital service whose value is consumed immediately: subscriptions unlock features in real time, and credits are spent the moment a generation starts. Because of that, our refund rules are stricter than for physical goods. This page explains when refunds are available, how to request one, and what happens after cancellation.

Subscriptions

  • There are three subscriptions — SuperAIrtive Starter ($8.99 per week, 70 credits per week), SuperAIrtive ($30 per month, 300 credits per month) and SuperAIrtive Spicy ($135 per month, 1,350 credits per month). Starter bills on a recurring weekly basis and the two other plans on a recurring monthly basis, until canceled.
  • A promotional first month (currently $9.99 and $45, on the two monthly plans only) applies to the first billing period only. The subscription then renews at the standard price shown above. Starter has no introductory discount. The renewal price is displayed at checkout before you pay.
  • You can cancel at any time from the billing portal linked in your account. Cancellation stops future renewals; you retain access until the end of the current paid period.
  • We generally do not issue prorated refunds for unused time in the current billing period.
  • If you are charged immediately after canceling, or you believe a renewal occurred in error, contact us within 7 days of the charge and we will review the case.

Credits

  • Generation is priced in credits, at $0.10 per credit. A credit is spent when a generation is submitted, and a spent credit is not refundable — including when you are unhappy with the result, which is inherent to generative output.
  • If a generation fails on our side and produces no result, the credits for it are returned to the balance they were taken from. If a failed generation was not refunded automatically, contact us and we will correct it.
  • One-time credit packs (50 credits for $5.49 through 5,400 credits for $593.99) are non-refundable once any credits from the pack have been spent.
  • If you have not spent any credits from a pack, you may request a refund within 7 days of purchase, subject to a manual review. We may decline refunds we believe are sought in bad faith.
  • The 25 credits granted on sign-up are promotional, hold no cash value, and are not refundable.
  • Credits hold no monetary value, are not currency, and may not be transferred, resold, or exchanged for cash.

Statutory and Card-Network Rights

Nothing in this policy limits any rights you have under applicable consumer-protection law (including the right of withdrawal under EU/UK consumer law where it applies to digital content) or the chargeback rights granted by your card issuer or payment network.

Duplicate or Erroneous Charges

If you are double-charged, charged for a plan you did not select, or otherwise believe a charge is incorrect, contact us within 30 days. We will investigate and, if confirmed, refund the erroneous portion.

How to Request a Refund

Email [email protected] from the address linked to your account and include:

  1. The Stripe receipt email or invoice ID;
  2. The date and approximate amount of the charge;
  3. A short description of the issue.

We typically respond within 3 business days. Approved refunds are issued through the original payment method and may take 5–10 business days to appear, depending on your bank.

Account Termination

If we terminate your account for a violation of our Terms or Content Policy, unused credits and remaining subscription time are forfeited and are not refundable, except where required by applicable law.

Contact

Tokuyosi LLC · [email protected]